1. Familiar with the company's products and accessories, proficient in the use of Alibaba, Taobao and other background operating procedures.

2. Timely and accurately follow up orders, accept customer inquiries, reply to customer messages, and ensure the normal operation of the shop;

3. Understand customer needs, properly handle customer complaints and other disputes, regularly or irregularly return to customers to ensure customer satisfaction.

4. Responsible for dealing with orders receiving, placing and checking, tracking logistics, and properly dealing with refund, return and exchange, etc.

5. Regularly sorted out the online store sales data and customer consultation feedback, and reported to the immediate supervisor.

6. Promote the growth of team performance, achieve the sales target of the store, and improve the company brand.

7. Actively deal with other related work arranged by department supervisor and other superior leaders, and cooperate with other departments.

1. Proficient in e-commerce operation, good online sales skills, and rich experience in market planning and marketing promotion;

2. Understand the rules and marketing promotion system of each platform, and have an in-depth study of the activity area of each store backstage;

3. Sensitive to product and data operation, clear and organized thinking;

4. More than 2 years of experience in e-commerce operation, strong sense of responsibility, hard-working and good team spirit

5. Basic English skills, more than 1 year working experience in cross-border e-commerce operation is preferred;